Notion IT Support Ticket System

Notion IT Support Ticket: Integrated Ticketing & Asset Management

This powerful, all-in-one Notion solution is built for IT teams, service providers, and tech-savvy businesses. Notion IT Support Ticket template combines IT support ticket tracking and asset management into a single, streamlined dashboard, helping you stay organized, responsive, and in control.

If you’re resolving support requests, monitoring devices, or ensuring license renewals don’t slip through the cracks, this system keeps everything running smoothly, without needing extra tools or software.

Key Features of the Template

IT Support Ticketing System

A full-featured helpdesk system inside Notion to handle tech issues from start to resolution.

• Submit, categorize, and prioritize IT support tickets in one place
• Monitor ticket status with clear stages: Open, In Progress, Resolved
• Built-in SLA tracking with automated on-time performance monitoring
• Assign tickets to team members and link them to affected assets or departments
• Keep a full history of ticket conversations, attachments, and resolution notes

Asset & Inventory Management

Know exactly what tech assets you have, where they are, and what shape they’re in.

• Maintain a centralized inventory of all hardware, software, licenses, and IT resources
• Track the status of each asset: Active, Needs Repair, Expired, etc.
• Assign equipment to employees or departments, with full history and notes
• Set renewal and maintenance reminders for warranties, software licenses, and contracts
• Stay compliant with up-to-date records of owned and leased IT assets

Integrated Reports & Metrics

Get insights into your IT operations with automatically updated views.

• Track the percentage of tickets resolved on time across your team
• Monitor asset lifecycles and usage performance
• Visual dashboards for active, pending, and overdue tickets
• Quick access to assets linked to open support tickets

Needs Repair & Expired Asset Alerts

Stay ahead of potential issues before they impact your workflow.

• Filtered views to easily find assets that are damaged, under repair, or nearing expiration
• Receive proactive alerts to avoid downtime or compliance risks

Use Cases

• Internal IT Departments
  Keep internal tech support organized with structured ticket flows and asset tracking.

• Managed Service Providers (MSPs)
  Manage multiple client accounts with centralized ticketing and resource assignment.

• Small & Medium Businesses (SMBs)
  Perfect for growing companies needing a unified, easy-to-use system for managing IT operations without expensive platforms.

About this template:

• The template is optimized for use on a Desktop or Laptop and will not appear the same as the listing photos when used on smaller devices. However, the template’s function remains consistent across devices.
• This template is compatible only with the Notion App or Website. It will not work with any other applications. This is a digital download. No physical items will be sent after purchase.
• All materials are for personal use only. No part can be distributed, sold, reproduced, or used without the author’s permission.