Notion IT Support Ticket: Integrated Ticketing & Asset Management
A complete Notion solution for IT teams and service providers that combines ticket tracking and IT inventory management in one system. Manage support tickets, monitor hardware and software inventory, and stay on top of renewals and repairs—all from a single dashboard.
Key Features of the Template
- IT Support Ticketing System
- Track and manage IT issues with categorized tickets
- Monitor ticket status (Open, In Progress, Resolved) and prioritize based on SLA deadlines
- SLA Compliance tracking with automatic on-time performance calculation
- Asset & Inventory Management
- Centralized view of all hardware, software, and IT resources
- Track asset status (Active, Needs Repair, Expired) and assignment to employees or departments
- Renewal reminders for software licenses and hardware maintenance schedules
- Integrated Reports & Metrics
- Percentage of tickets resolved on time
- Asset lifecycle tracking with a performance overview
- View active, pending, and overdue tickets with quick access to related assets
- Needs Repair & Expired Asset Alerts
- Filtered views to identify hardware needing repair and software nearing expiration
Use Cases:
Internal IT Departments managing tickets and company assets
Managed Service Providers (MSPs) offering tech support and hardware tracking
Small & Medium Businesses (SMBs) needing a unified solution for IT operations
About this template:
- The template is optimized for use on a Desktop or Laptop and will not appear the same as the listing photos when used on smaller devices. However, the template’s function remains consistent across devices.
- This template is compatible only with the Notion App or Website. It will not work with any other applications. This is a digital download. No physical items will be sent after purchase.
- All materials are for personal use only. No part can be distributed, sold, reproduced, or used without the author’s permission.
